Frequently Asked Questions

The Gul-e is flush to the pavement surface & therefore will not cause trip hazards unless it’s being used incorrectly. Plus, the channels have a slip-resistant coating to prevent slip hazards, particularly in cold or wet weather.

The Gul-e locking feature makes it less likely for someone to steal your cable, if used consistently. If you do not use the locking feature you may consider other ways of securing your cable. Home chargers do not currently automatically lock your cable while charging or may release it once charge is completed. However, many wall boxes and EVs feature dedicated loops that can be used to secure your cable with your own padlock. You may also want to check your car insurance and home/content insurance if you can add your charging cable for extra protection. 

If you urgently need to charge but can’t get access to the space in front of your house, please go to ZapMap to identify suitable public charging spaces in your area. You can also look for EV owners sharing their home chargers in your area, via ZapMap Home and other sharing apps.

No, but we recommend that you remove the charging cable as soon as the vehicle is charged. 

There is a slight slant towards the kerb in the channel itself so any rainwater that enters will pour out onto the road. Please check for obstructions occasionally and if you find water standing in the gulley follow the User Guide instructions for debris removal.

As the space is public property, please note that you are not entitled to reserve the space. However, Gul-e users in the first trial had success in contacting neighbours to switch spaces using street community and social media groups. This relies on goodwill of all parties, so please be mindful of your charging needs. Most Gul-e users will only need to charge a couple of times a week. Please accept a parking space elsewhere if you don’t need to charge.